We’re here to help

The Jack Health Help Center

📦 Want to track your order? Click here
What can we help with?

How JACK works

Learn the process: from ordering to consultations to delivery.

Profile & Settings

Log into your MyHealth account, update payment details, & reset your password.

orders & shipping

Track your order & get updates on order status.

orders & shipping

Track your order & get updates on order status.

Medical & Pharmacy

Click here for help with dosages, side effects, interactions and other medical questions.

Medical & Pharmacy

Click here for help with dosages, side effects, interactions and other medical questions.

Jack Products

Learn about our full range of healthcare options.

About us

Info about our team, our mission and career opportunities.

You can also reach out by phone at  (877) 328-2042.
Need more help?
Contact our support team
(877) 328-2042


Jack Health is a Canadian health company for men with the goal to make prescription-based healthcare accessible, comfortable, and safe. Our network of medical professionals and pharmacies is comprised entirely of Canadian-certified healthcare providers. From prescription to a pharmacy, you are in well trained hands. Our team is ready to help with discretion, convenience, and exceptional service.

It’s simple. Explore our solutions and pick the treatment you want. You’ll be prompted to fill out a short, online medical consult that gives our medical team the info they need to see if this treatment is right for you. After their review, they fill your prescription and it gets shipped right to your door, for free! No lines, no fuss. And if you’re found ineligible for any ordered treatment after our medical team reviews your consult, you will be refunded.

Yes, you can order any product you think is suitable for your lifestyle and needs. Once you checkout, you will be prompted to book your free virtual visit with a doctor, to ensure your selection is a fit based on your medical history. When the doctor approves your order, your prescription will be shipped. We take your safety very seriously, so if the doctor does not feel you are a candidate for a medical treatment your order will be refunded.

For the most part yes, treatments offered by us will require a prescription from a Canadian licensed medical professional. There are a few exceptions (like vitamins and supplements, along with a few other solutions like rosemary oil for hair loss). Most of what we offer are pharmaceuticals and therefore require a medical professional to review your health background, discuss side effects, and double check any interactions that may occur with other medications you may be on. Then they’ll determine the best treatment plan for you.

If you have a private drug plan that covers medication your out-of-pocket fees may decrease significantly. Many Health Spending Accounts can also cover costs for medication. You will be provided with a receipt to use for your claims. For questions about using your insurance to pay, please mention that you have insurance when the pharmacy calls you – a refund will be provided for the portion that covered by your plan if applicable. You can also find out what your plans covers by contacting your insurer or emailing our pharmacy.

All Jack Health and Jill Health orders are dispensed from our growing network of licensed Canadian pharmacies or the pharmacy of your choice. Need to get in touch with out care team, it’s as easy text, phone or email?
Jack HQ:
65 Montpelier Street, Brampton, ON, Canada
Phone: 1-877-328-2042
Email: Pharmacy@Jack.Health

Currently, we are only available in Canada and ship to all regions except for: New Brunswick, Northwest Territories, Prince Edward Island, Nunavut, and Yukon.

If you’re dealing with issues or questions that haven’t been answered on this page, you can fill out this contact support form and someone from our team will get back to you!

If you’re an existing customer, you can contact our medical team from your account at my.jack.health to discuss your medical concerns. A member of our medical team will triage your case based on your health concerns & will best advise you to proceed with the necessary steps.

Need to pay our pharmacy a visit in-person? You can find us at 75 Montpelier Street, Brampton, ON, L6Y 6H4.

You can add your tracking number here and get more information on the stage of your order!

Here you can access your Jack Myhealth account here. It’s also located on this page.